The service attitude was quite average. During the process, the staff kept talking on their mobile phones and were constantly trying to upsell me to upgrade the car model. Although the rental company claimed to provide a car similar to the Grand Cherokee, that was not possible in the US. Upgrading to a Grand Cherokee required an additional cost, and I ended up with a Hyundai Santa Fe. If I wanted a Grand Cherokee, it would have cost an extra $30/day. A friend of mine, who followed the same route but arrived at a different time, was quoted $50/day for the upgrade. I arrived at the rental location at around noon in Los Angeles, and there were very few car options available. Most of the available cars were small SUVs with over 20,000 miles on them. The Santa Fe could hold four 26-inch suitcases. Overall, the car rental experience was very average and not very satisfactory.

The pick-up and drop-off process was very convenient, and the car was in good condition.

Quick and convenient pick-up and drop-off, and the car was in good condition.

Entered a lot of information, but the self-service pickup wasn't successful. Had to wait in line, which was very crowded.

They changed the type of car More price I send an email asking to change the car because break problem and never get reply I called and there replied was to go back to the airport