The car rental process was simple, everything was well-organized, and the staff was very helpful.

When picking up the car, I was allowed to choose freely. I saw a Corolla and asked if it was okay. The staff said it was. It felt like an upgrade. Very happy.

The car provided was not the one I booked online. Not only did they fail to offer a free upgrade, but they also downgraded the car without reducing the price. I was very dissatisfied. Due to fatigue from traveling and a tight schedule, I didn't argue with them.

The cars from Alamo are excellent, very new, and I'm very satisfied!

When we arrived, they changed our car to a small SUV, saying there was an error on the website and the requested model was not available. Due to our tight schedule, we couldn't spend much time communicating. However, it seemed deceptive. Please update your website information as soon as possible.