1. The rental company downgraded the vehicle and insisted that Lexus and Ford Kuga are of the same class.
2. Charged two deposits of 1800 euros each, which feels like buying the car outright.
I booked a Lexus as per the website's instructions, but was given a Lynk & Co. They claimed their rental company didn't have any Lexus cars and aggressively tried to sell me extras. First, they pushed to sell snow tires for 200 euros a day, then reduced it to 100 euros and eventually to 60 euros after I refused. They then tried to sell insurance and threatened that I could not drive without snow tires, and set a very high deposit. Moreover, when returning the car, they spent 15 minutes inspecting it and found a barely visible spot on the windshield, for which they could not prove I was responsible, and said they needed to replace the entire windshield, charging me 1080 euros. This is blatant robbery. Avoid using this rental company noleggiare at all costs. This is the first time in over ten years of renting cars in Europe that I have encountered such shameless extortion.
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