Noleggiare, although very friendly, brow beat us into buying their additional insurance for 0 excess on the car.

It did not help us this year.

Didn't have to wait in a long line, easy for beginners to use, and booking was quick.

Even though I repeatedly confirmed that I booked an automatic car, I was still given a manual one. After several requests for a change, the staff said they were not familiar with cars, and that both the manual and automatic ones looked the same. Despite taking over a hundred photos and several videos, the same staff member who claimed unfamiliarity with the car quickly found a scratch on the bumper when I returned it, insisting I caused it. Since I didn't have photos from beneath the car, I couldn't provide evidence and had to accept it. I couldn't sleep the whole night out of frustration. Later, I checked Google Maps and found that someone else had the same issue after I picked up the car.

The desk staff on pick up were really, really bad, and ripped us off. I had all of my documents, and my bank card said ‘MR J LENTON’, this is exactly how the bank issued it and I have no control over that. The staff refused to take my deposit based on that, and wouldn’t explain why, just said company policy. However, they then said they would accept it if I bought their extra insurance for €177 euros. Even though I already had the additional AXA insurance. I asked why having their insurance only made a difference many times and they wouldn’t give an answer, until finally they said ‘the car will then fully be covered, otherwise you’re liable for €1600. I said fine, take a €1600 deposit so then the car is fully covered. They refused. Again no reason, just ‘company policy’. So I solved their problem and they refused it. They continued to say they’d only accept my card if I got their extra insurance. So they have said it’s company policy to absolutely not accept that card. But then they were willing to bend the rules as soon as I gave them €177 for the extra insurance. It’s pure greed, and they held the car at ransom from me to get an upsell. I had to pay it, because I was not getting a car otherwise. So once I paid they let me use the card and put a hold on it, which is the very thing they said their company policy didn’t allow. I believe their practice is highly unethical, immoral, and illegal. I will never use them, nor Qeeq again.

This was the only car rental service located outside of the airport rental car area in Verona, which was not readily apparent from the email confirmation. We therefore took a taxi from the train station to the airport car rental area where we were told ours was the only offsite rental company. We called the shuttle service provided in the email and were told it would be there in 10 minutes. We waited 40 minutes on the shuttle service. The entire experience caused us to be late to an appointment.

There should have been a disclaimer about the location of this car rental service and the email confirmation as to its location should have been clear.