Initially, I wanted to give just one star, but then I thought that might be too harsh for a budget rental company, so I'll give two stars.
Drawbacks:
1. We reserved the car in downtown San Francisco and were supposed to pick it up at 9 AM. When we arrived, there was no car available, and they couldn't confirm when one would be ready. They told us to come back in an hour and a half. What kind of service is that? The staff had a cold attitude. After waiting for 2 hours, they didn’t provide the reserved Toyota RAV4, instead gave us a Kia Sportage with 16,000 miles on it. When we tried to negotiate, they said, 'Take it or leave it.' I mentioned the delay impacted our plans, and the manager harshly said they would cancel our booking immediately if we didn't accept. We had no choice but to take it. Once on the road, we found the car was in poor condition. The steering wheel shook at speeds over 60 KM/h, making driving feel unsafe.

The staff added two extra insurances without notifying me, which made the costs higher than the rental fee. If I hadn't checked my credit card record, I wouldn't have noticed. The worst part is I had to drive 150 kilometers back to cancel it, and they still charged me one day's insurance fee!

The queue was quite long, but the staff was friendly. They definitely try to upsell, but you get to choose from a wide range of good cars.

They should have more variety of cars

Excellent

Like: The woman that took care of me, June, was very helpful. I had a disabled child with me and she went out of her way to help me, even carrying my luggage down to get the car while I pushed the wheelchair!
Dislike: Sounded like the car might need new brake pads.