The wait time was a bit long

There were many people in line, but the service was still very good, and the car selection areas were clearly divided.

Very dissatisfied with the paid upgrade! I selected a standard SUV on the ZuzuCar website, and it mentioned that the Jeep Grand Cherokee was included in this category. I specifically wanted to rent a Grand Cherokee, so I checked Alamo's website where it also listed the Grand Cherokee under standard SUVs. When I picked up the car at the Los Angeles Airport, I needed to add an additional driver, so I processed it at the counter. The staff at the counter confirmed the car type with me, and I said I rented a Grand Cherokee. The staff emphasized the term 'OR Similar,' then directed us to the row of standard SUVs to choose a car. When we got there, we were very disappointed to find no Grand Cherokees, only models like the Jeep Compass, RAV4, or Jeep Cherokee. I initially thought we were just unlucky and that all the Grand Cherokees were rented out, but then I saw a freshly washed white Grand Cherokee in the first row. We excitedly asked the staff if we could rent that one, but were told it was a 'limited' high-end version. If it wasn't 'limited,' it would be available in our category; otherwise, we'd need to pay extra for an upgrade. This made it clear to me what 'Or Similar' actually meant. Very unhappy with this, I called ZuzuCar for confirmation, but we didn't get a resolution at the moment. ZuzuCar's customer service told us to keep the relevant evidence and that we could upgrade first while they looked into it. So we went to process the upgrade, and this time another person assisted us. When she asked what type of upgrade I wanted, I said a Jeep Grand Cherokee. She didn't ask whether it was the high-end version, just quoted us the price. I found it odd because if we chose the Grand Cherokee within the standard SUV category, the model difference shouldn't matter. This staff then informed me that in the standard SUV category, the Grand Cherokee lacks Bluetooth and other advanced features, and their location didn't even have such models! So it wasn't a matter of bad luck with all the low-end models being rented out; they simply didn't have any low-end Grand Cherokees! Due to the upgrade, we had to pay additional airport taxes and fees, which were initially supposed to be included in the order. Now we can only wait for ZuzuCar to respond.

At San Francisco Airport, we noticed the tire warning light was on. The company immediately replaced it with a Chrysler. The service was excellent.

I am very satisfied with ALAMO in most aspects, but the professionalism of the counter staff at this branch was disappointing. Here are the details: As soon as I entered the store, I saw the model I had reserved--the Grand Cherokee. However, when handling the paperwork at the counter, the staff told me that this model was unavailable and recommended the Cadillac SRX instead, claiming it was a better car but would cost an additional $600 (more than 50% of my total rental cost). I immediately mentioned that I saw a Grand Cherokee at the entrance, but the staff then told me that it was the luxury version, at the same level as the SRX, and could not be counted as the model I had reserved (I really do not understand why the rental price should vary based on the configuration of the same brand). Despite my multiple arguments, he still could not rent me the Grand Cherokee at the entrance, so I had to proceed with paperwork for a different model similar to the Grand Cherokee. However, when I got to the parking lot, the staff responsible for handing over the car pointed to the Grand Cherokee I saw earlier and said, 'This is the one.' I could hardly believe it and confirmed again, 'Is it this one?' He affirmed, 'Yes, it is.' This really made me furious, but considering it was nearly midnight, I decided not to argue with the counter clerk and happily drove off in my ideal model--the Grand Cherokee, completing my 15-day self-drive trip in the US. The Grand Cherokee I rented was a 3.6L V6 (which should be the mid-range model of the Grand Cherokee; I saw many Chinese tourists driving high-end 4WD Grand Cherokees, and I'm not sure if they were renting the same type of car or if their rental prices were similar). I was very satisfied with the car's appearance, space, newness, and power, which added an unforgettable impression to my trip in the US.