The car was fine and the staff very helpful. The hire location is close to Plaza Espana in a narrow one way street, currently exacerbated by major building works. It can be challenging to collect and return the vehicle with so little space to manoeuvre - a skip full of rubble was being passed over the car as we were trying to hand it back and the traffic was horribly backed up. If europcar could arrange a separate secure area for pickup and return it would be great.
There was a stone chip on the windscreen which they charged us €466 to repair which is excessive and a con. We are in the process of asking QEEQ to intercede.
No issues with the hire or pick up. The car had a few scrapes and dents that the girl on the counter verified on the rental document. The staff on the drop off checked it and I had no issues
About QEEQ:10.0/10
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Customer Service
Good service but a pretty tough location...
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