This car rental company is terrible. They intentionally guide customers to buy insurance. Since I clearly stated I didn't want to buy it and didn't read the contract carefully, I was ultimately charged over 2000 for full coverage.
The service is decent. They do promote insurance, but it's not mandatory. They explain that if insurance has already been purchased on a domestic platform, there is no compulsory requirement.
At pickup there was only one clerk and a few large groups waiting, which made the wait really long. Nowhere any signs to find the pickup location, plus we didn’t get the 4 door car as we had reserved and paid for. Car we got was quite nice, just not what was ordered.
Nous avons été facturés de frais supplémentaires sans en avoir été informés au préalable
Nous avons découvert ce supplément sur notre relevé carte bancaire
En revanche la commerciale a su trouver du temps pour nous proposer une assurance supplémentaire
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