The address on the pickup slip is their office address, not the store address. You need to wait for someone from the store to deliver and pick up the car. As a result, we waited for half an hour to pick up the car and an hour and a half to return it. They said they'd be there in 10 minutes, but after multiple '10 minutes,' they still hadn't arrived! They also asked for all your bank card information, including the security code, at pickup, and then charged random fees after return. Extremely unsafe! Very poor service!
I recommend buying insurance from the car rental company. QEEQ's own insurance requires you to pay upfront and the rental company also needs a £2000 deposit, which is locked for a long time. I had an accident this time, and fortunately, I thought the deposit was too high, so I bought comprehensive insurance for £200 from the rental company. When the accident happened, I called the rental company directly. It's impossible to reach QEEQ's customer service on the phone. If they charge customers, but can't provide the service, why make it difficult for people abroad?
Car was fine and staff very good. The only downside is that you have to take the shuttle bus to collect the car. We were lucky to pick up a bus as soon as we got outside the terminal. Free service but takes around 15 minutes to get to the pickup point. Not so bad on return as it was daylight and we new how long it would take. We would use the company again as the difference in price made it worthwhile.
“Duped into paying £180 for insurance that i did not ask for. I will never use this company again.”
About Easirent:6.3/10
I was asked if I wanted insurance which I clearly declined. After some confusing conversation I was then charged £180 for something I did not want and when I asked for my money back the staff member refused to reimburse me. To make matters worse he then said he can prove I agreed with video footage which I was more then happy to review and to my "surprise" he wasn't able to show me. I will never make a mistake by using a cheap car rental company again. Very Very poor.
The only saving grace was the staff member on my return was very good and helpful. what a great guy he was.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Easirent in United Kingdom
Upton Newton
-
-
-
-
View more >g.moore
-
-
-
-
View more >N.Heatley
-
-
-
-
View more >N.Simpson
-
-
-
-
View more >-
-
-
-
View more >