The car was fine. There was some delay on pick-up due to incorrect address of Easirent desk at Gatwick in the pick up instructions. They could not explain the error.

The QEEQ instructions to get to the Easirent desk at Gatwick were incorrect. The instructions said to go to the Crowne Plaza Hotel in Crawley. When I got there, I called Easirent and was told to catch a taxi back to Gatwick airport terminal. I reported this to QEEQ but have still not received a refund of the taxi fare. (The instructions to drop off the car in Manchester were also misleading).

The car was fine, the challenge i faced was only with the collection process - had to use the kiosk first which failed and ended up trying three machines before finally having to go to the counter to finalise payments. Then was instructed to go to the front desk with a sheet of paper with a number on it. Was then told that i had to go back to the room with kiosks for collections, then back to the front counter when staff realised i'd been through the pre check in process, then to the waiting room until called. once called the car was still dirty so was told to go back and wait until cleaned then called again and was provided with a completely different car. Overall very disorganised so my score doesnt reflect my actual impression as all the scores above relate to things other than the collection 'process' which i found to be very disorganised.

Try to reduce the overall pick up time.