Ottawa - Toronto - New York - Boston - Washington - New York - Toronto - Ottawa

The staff had a very bad attitude after I declined their persistent upsell of a vehicle upgrade

The staff was incredibly efficient.

When our language skills aren't very good, it's important to rely on the service quality and awareness of the rental staff. For this location, I felt the service person was just average. He was a middle-aged man who seemed eager to finish up by 6 PM. We arrived at 6 PM after getting our luggage and passing through customs, and he seemed a bit impatient. He also recommended the 'prepaid full tank option,' which we considered and agreed to, so we can't really blame him for that. Additionally, we showed him our three-year international driver's license obtained through the rental company, but he didn't recognize it and insisted on using their company's translation service. Fortunately, I had the foresight to apply for their translation service and had it printed out, which saved us a lot of trouble. Otherwise, it would have been a real mess (which made us quite unhappy and frustrated).

The car was quite new, but we still had to pay extra for full coverage despite purchasing it on the rental website.

It's okay. Everything went smoothly. Nothing worth mentioning. But it's unclear how the toll charges are calculated, maybe there will be a bill later?