Average

Very good

The queue time was very long, there were no self-service machines, and it took about forty minutes to wait in line. Additionally, I had already chosen and fully paid for insurance on the rental car app, but was asked to add more insurance when picking up the car. They mentioned something about California law, but the Mexican accent was very strong and I didn't fully understand. They charged an additional $25 per day.

The car was not prepared in advance as per the order! After finishing the paperwork, they went to wash the car! So, we waited for over half an hour! Additionally, I was charged an extra 117 dollars when returning the car! Later, I found out that they had purchased roadside assistance for me without my consent, at a rate of 7.9 dollars per day! I had filled the tank until it couldn't take any more fuel, with the gauge showing more than full! Still, I was charged for the fuel! They took advantage of our poor language skills!

The counter personnel was very patient as I wanted a specific vehicle. He spent time until I found my ideal vehicle. They tried to sell many different products.