Great Ocean Road

Bus shuttle didn't come in 30 mn despite 2 calls and confirmations that the bus will arrive in 5 mn. Pick up location was correct. Had to take a taxi. We lost 1 hour.

I was delayed at customs for several hours, and my phone was confiscated, which prevented me from contacting the rental company. By the time I arrived, the car I had booked was given to someone else. I paid in full; why couldn't they hold the car for me? I ended up with a 5-seater instead of the 7-seater I reserved. Later, after returning the car, my credit card was charged every day, each time for about ten dollars. I've been asking customer service for four days, but no response from the rental company. If these are toll fees, why weren't the other two cars I rented, which took the same routes, charged daily? This rental company is really unreliable.

Last time I rented a car in the US, I was overcharged by $10 after returning the car. It took more than three weeks of back-and-forth communication, including sending information and photos, and it still hasn't been resolved. This time in Australia, I received the car with less than a full tank of gas, not up to the F mark.

The emergency contact number did not work.

Instructions for finding the transfer bus are not good. We wandered around for 30 mins with bags trying to find the bus pick up spot.