Adelaide Kangaroo Island

Arrived at the store around 3 PM but didn't get the car until after 5 PM. The tiny store was in complete chaos. Despite having prepaid for the rental well in advance, there was no car available. After several phone calls, they finally found a car that had just been returned, but it needed to be cleaned first... I wasn't the only one; a group of people were all waiting for the staff to find cars on the spot, standing in the parking lot waiting for the staff to clean each car and drive them over from another location. An old man with an Australian accent kept saying: 'I've been to countless places and never seen such terrible service....'

The pickup location is easy to find, and the car pickup went smoothly. The staff explained the important points.

New fleet, easy to use. Would use next time in Adelaide (airport office)

Easy to use.

The car was good but gutless. The pick up time was unacceptable. Staff were good under the circumstances.

The car was excellent, great fuel economy and very comfortable.