The staff were very enthusiastic and welcoming!

Large car rental company, the counter is prominently located at the airport. However, the contact number is never answered, which is very frustrating. Recommended for those with previous car rental experience. The counter staff's introduction during rental was very vague, with no details about the car, possibly assuming everyone has extensive driving and rental experience.

Service needs improvement: Information about fuel type, emergency contact, and return procedures was only provided upon request. When the customer expressed unfamiliarity with the parking lot, they were only accompanied to the car after requesting it. During the rental period, one day they received a parking fine for overtime parking. Worried about communication issues over the phone, they drove to the rental counter at the airport to seek assistance. The first staff member they encountered was indifferent, and even after finding another staff member, who was too busy, they could not get proper guidance. Feeling helpless, they sought help at the parking lot where a staff member kindly explained the parking and payment details. They were very grateful to that staff member, but overall, the rental company’s service was lacking. The refund time for the deposit was also not communicated. There was no emergency service in Chinese, which was inconvenient for Chinese customers.

Car was in good condition and was smooth

I would recommend to use qeeq.com best price and best car. I would use again.

Great car. Very clean. Car seat was fantastic, safe and clean.

Didn’t get a price drop but have nothing bad to say. Good job.