Average service, unclear final charges!

The service from the Americans was fine, but the waiting time for the car was a bit long. The car model specified in the app doesn't really match the one you get at the store. The store assigns cars based on their class, not the model. So, I booked a Chrysler 300C but ended up with a Premium Car category, with three or four options but not the model I wanted. I eventually got a Mustang. The app didn't provide the car I wanted, which is frustrating!

Big company, excellent service

Alamo's shuttle bus was available not far from the airport, and it took about 15 minutes to reach the car lot. We queued up to complete the car rental procedures. At the counter, there was a dark-skinned man who looked like he might be Mexican. After verifying the documents, he asked if we wanted to buy insurance. Since we had already purchased full coverage when booking the car, we refused. He then claimed that the car we reserved was no longer available and recommended another car that would cost an additional $100 per day. We saw several Chevrolet Suburban SUVs, the type we reserved, parked in the lot, which made it clear that he was being difficult on purpose. After some arguments and taking photos of the cars in the lot, he reluctantly processed our rental.

Clearly selected a mid-to-large SUV on the website (more expensive) but was given the option of a compact city SUV (listed at a lower price) upon arrival in the US. The time spent waiting for and choosing the car was included in the rental period. Despite this, I managed to choose a newer car (with lower mileage), but ended up paying extra for a higher-grade vehicle and wasted 40 minutes waiting for it.