The waiting time is too long.

Waited 45 minutes for the shuttle from the airport to the car rental company and another 2 hours to pick up the car. There were too many people, not enough service counters, and it took a long time.

I was initially worried because of Dollar's low ratings, but the service on site was excellent. They were very enthusiastic and there was no upselling.

Due to a lack of understanding of the vehicle model, the seven-seater model booked on the reservation page could only accommodate 5 people if it carried four large suitcases. Upon arrival, we had to upgrade the vehicle at an extra cost, initially quoted as $90 per day but negotiated down to $45 per day. This was not a good experience for the user, and there was also aggressive promotion of additional insurance. However, the car we eventually used was very good, and the return process was quite convenient.

Like: Staff and cars excellent
Dislike: Nothing to complain about