Orlando to Miami

I saw many bad reviews before renting, and thought that by paying attention to all the details, it would be fine. However, after returning to China, I found some inexplicable charges. After negotiating, I discovered they had purposely overcharged me for two extra days. I actually returned the car on the evening of the 22nd, but the bill said I returned it on the 24th. I have requested the rental platform to negotiate and compiled all the documents, asking my colleague in the U.S. to file a complaint against them. I suspect they overcharge Chinese orders maliciously, knowing it’s difficult for them to deal with it after returning home.

I had a very bad experience. There were long queues, and the staff kept coming up with various reasons to make us upgrade the car by paying more. The car they provided wasn't the one we reserved, and the trunk couldn't even fit our luggage. We had to pay extra to get a suitable car in the end.

The time we had to queue was nearly the time we spent flying from Atlanta to Mco ! But the counter staff was excellent and accommodated us very well we all aspects of pick-up. No complaints.

I am a US citizen but because I booked during my service as a Peace Corps volunteer serving in Senegal, there was difficulty picking up the rental. They needed international identification, which I did not have. They worked with Easyrentcars though to sort out the issues and honored the rental voucher in the end.

After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price. This experience has put me off using Budget again.