Arrived at 12:30 AM, waited an hour in line to complete the paperwork. When it was finally my turn, the staff went to check the vehicle for 15 minutes. When they returned, they asked me to pay. Luckily, I asked what the charge was for, because my English isn't great and I didn't understand right away. I then remembered someone mentioning a mandatory insurance fee. It turned out to be true, but I declined. The staff wasn't happy. When I went to pick up the car, the parking spot was poorly marked and I had trouble finding any staff to help. When I finally found someone, I almost drove off in the car before noticing it was damaged—the front headlights were broken! I had booked an SUV, but was told this was the only one left. The staff was polite but had no other car options. After searching for an hour, I settled for a sedan, which had a big scratch on the back—thankfully, I noticed it, otherwise I couldn't have explained it later. In the end, we could only fit four people with luggage in the back seat. Fortunately, we were only four people, or we would've had to wait even longer. They refunded $80. We finally left at 3 AM, which really spoiled our initial mood upon arriving in the US.

The car pick up was very straightforward with little or no ‘sales pitch’ for added insurance etc which was good however I did feel there was little or no information given regarding condition of car, road tolls etc which I would have liked.

QEEQ were excellent from the off.. The on line booking was simple and straightforward and the 1$Us deposit was very welcomed. We paid for the car the day before the pick up and were advised the cost had dropped by over £40 ( presumably exchange rate difference) which was a nice bonus and the refund was in my account 3 days after we returned the car. Also we booked a 4 door saloon and were given a mediumSUV

The time we had to queue was nearly the time we spent flying from Atlanta to Mco ! But the counter staff was excellent and accommodated us very well we all aspects of pick-up. No complaints.

Thank you

Thank you

The car was perfect as it was upgraded in to Dodug Journey, yes it was consuming a lot of gas but it was very comfortable, the people of budget in the pick up and drop of were so helpful and profetional ... it was a smooth ride