Absolutely unethical and shameless business! I rented an Audi A4 wagon, but they didn't inform me truthfully that the model had been downgraded. When I went to pick up the car, I found out that the Audi had been switched to an EAGLE, which didn't have enough trunk space for all my luggage. I had to put some in the back seats, leaving no legroom for the two passengers in the back. During our discussion, they even said these two cars are similar. When I asked to pay the difference for an upgrade, they refused. This is incomprehensible! They also charged me two deposits.
“I booked through kayak and didnt realise you didny open sundays. Also didny exect petrol car. Ee wen”
About Europcar:10.0/10
Your customer service was excellent only thing i didnt like was the stupid excess which i had to take out third party cover for. Why dont you offer. This wiuld put me off using again
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