Frequent overcharging, but other services are okay.

The staff was a bit careless; you need to carefully review the terms yourself. Everything else was fine, but the rental fee for automatic cars is quite high, much more expensive than in the US. Is this the norm in the UK?

Nice staff and easy explanation

Car returned and the lady was totally trusting I myself for fuel ⛽️ fill and car expectations

I returned the car and when I received the returns statement Europcar stated that the luggage cover was missing. However, the car is never came with a luggage cover. Not happy at all.

Good customer service and smooth booking. I contacted online chat to discuss the false claim of not returning the car with the luggage cover. Customer service assistant was very helpful and will contact Europcar to ask for the final invoice.

Didn’t have car in the end. Arrived at 8am and despite there being 3 staff one was dealing with another extremely annoyed customer. I was totally ignored by the two men working there as was finally spoken to at 8:35 by the lady who was dealing with the guy who had been charged a fortune for a luxury car and had been given a 2017 Car with damage down the near side, which he had booked 4 months ago so there was no excuse And surprise surprise they didn’t have the car I booked and tried to palm me off with a little Peugeot 208 which was totally unsuitable. I walked out and got a car within 10 minutes from Avis a couple of streets away. Euro-Car are totally unprofessional time wasters andwill never