1. I booked a Jeep Grand Cherokee, but they gave me a Chevrolet SUV instead. 2. I specified returning the car at Salt Lake City Airport, but later found that our hotel was only a 10-minute drive from the airport (in fact, it was in the city center), so I asked if we could return the car in the city center instead. The answer was no. After returning the car at the airport, there was no service to take us back to the hotel.
Like: Car renting experience went smoothly although it was a bit confusing as to whether or not I was getting what I was asking for. Prices and offerings were really good so I stuck with it. Dislike: After my car was confirmed and the credit card info was taken, the transaction ended a bit weird in that I was asked in subsequent email to provided info about my request and a screen shot of the credit card transaction which I did not. I was then told that the transaction would be confirmed in a few days. I thought I was being scammed and was concerned that my credit card info would be compromised. A couple of days later, I did get the confirmation and, I confess, I did contact Alamo to be sure that I had a car reserved because I didn't want to begin my trip with no vehicle or trying to negotiate a rental last minute. Luckily, I had a week for this to work out and for me to feel comfortable. Once that happened, all was good.
“Very very good, no problem before, during or after.”
About Alamo:10.0/10
Like: No hidden fees like other car companies.
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View more >Dislike: After my car was confirmed and the credit card info was taken, the transaction ended a bit weird in that I was asked in subsequent email to provided info about my request and a screen shot of the credit card transaction which I did not. I was then told that the transaction would be confirmed in a few days. I thought I was being scammed and was concerned that my credit card info would be compromised. A couple of days later, I did get the confirmation and, I confess, I did contact Alamo to be sure that I had a car reserved because I didn't want to begin my trip with no vehicle or trying to negotiate a rental last minute. Luckily, I had a week for this to work out and for me to feel comfortable. Once that happened, all was good.
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