very good experience

I paid the full rental amount in advance, but the store charged me again without any notice. They provided no receipt and didn't inform me. This is very unprofessional. They promised to refund the extra charges to my credit card within 6-7 days, but they never did. Picking up the car was also troublesome. They said the pre-booked car was unavailable, and the provided car was too small for my luggage. It took about 15 minutes of communication to resolve this. However, I was satisfied with the car I eventually received.

An excellent self-driving trip

When picking up the car, many things were not communicated clearly, and there were issues contacting the rental company. We picked up the car at Frankfurt Airport and were told we had to pay even though we had already paid in full in our home country. The representative said they couldn't find the payment on the system. After calling the rental company and sending some pictures, the issue was resolved. They mentioned a fee of five euros per day for additional drivers and a cross-border fee, which was acceptable. However, when returning the car, they said the payment was incomplete. Besides the additional driver and cross-border fees, there was a 21% tax, totaling 389 euros. After contacting the rental company again, we finally paid 329 euros. This process was quite unreliable, even if the rental price was relatively cheap. Can't the rental company standardize their operational procedures?

We used the certification on QEEQ and it was accepted there, very convenient!

Alamo and Enterprise share the same location, but in Frankfurt, their office is separate from other rental companies, which took some time to find. The front desk service was good, fast, and convenient; the process was simple. However, the staff tried to sell me damage insurance for damages under 1000 euros twice, despite me telling them I had already purchased insurance through another platform. They insisted they were not aware of it and made me sign a waiver. They offered me a Kia instead of the reserved car. After multiple discussions, they said it was the only model available and since I had to drive over 200 kilometers at night to another city, I had no choice. The car was new with only about 200 kilometers on the odometer.