The night before picking up the car, I realized I selected the wrong return time. I placed a new order and got a confirmation. However, when I went to the store the next morning, they told me they couldn’t process it in time since it was a last-minute request. As a result, I had to settle for a manual transmission, which caused some inconvenience with the car stalling occasionally.
For the first rental, we initially chose an Audi A4 estate, but were informed it was unavailable and only a Kia was left. They persuaded us to pay an extra £350 for an upgrade. The second rental experience was even worse. Despite already purchasing full insurance, they added an extra charge of £88 for insurance. When we arrived to return the car at the agreed time, the store was already closed. We didn't receive a detailed bill upon return, and after returning to our country, we found an additional charge of over £200 without any explanation. Our complaint remains unresolved to this day.
The queue time was very short; the car was very new, with only 700 miles on it. However, the staff recommended I upgrade the vehicle, which I declined. I feel upgrading would have been much more expensive.
I was not given the vehicle I booked. I was charged £50 extra per day. The staff told me that 3 seater vehicle is not there for the class of vehicle booked, but the booking was for 3 seater.
About QEEQ:8.0/10
When there were no 3 seater for the class of vehicle I booked, how did the system accepted the bookings?
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