“Good price but need to ensure rental agents and booking details all tie up”
About Budget:7.6/10
San Francisco pick up was very lengthy. We waited over an hour to be served due to high demand, low number of staff and low number of vehicles available. When we were eventually served we were told our booking was not for that location despite my reservation stating it was. I specifically chose that location being within walking distance of our hotel. We were told the car was the other side of San Francisco so ended up getting a taxi there. When we eventually arrived we were dealt with very quickly though. There is obviously a problem with the on line booking system in addition to organisation at the local branch in San Francisco.
“Great car. Very poor airport service from Budget”
About Budget:8.0/10
Power was out in main Budget booth so we had to go down to the small booth in the car park. There was a huge queue but only 1 or occasionally 2 people working in the booth. Where were all the staff who would have been working in the massive booth/office in the main airport???We waited almost 2 hours There was no management presence and no urgency to help get people sorted more quickly.
About QEEQ:8.0/10
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