Satisfied

No queue, very convenient to pick up the car. They didn't inspect the car and didn't charge extra for adding an additional driver.

The car was brand new Sedan Hyundai Elantra. The Waiting time for my turn advance to the counter was horrible, waiting time at least 60min. Your staff attending to my booking was trying to influence me to "upgrade" to a more durable care that can manage snow driving instead of proceed with arranging the unit which I had done pre-paid via online weeks ago at price I prefer. The upgrade offer was like US$150+ verses my pre-paid US$40. That's was a shoker to us when I realised it was somehow convincingly blabbered thruout and "upgrade" was arranged. Until I saw the paper to sign, I had decided not to proceed with the upgrade.

Like: The guy at pick up was friendly, even though he tried to sell me extra stuff. The car was a brand new Camry, great car in fantastic condition.
Dislike: The drop-off people (LAX) were very unfriendly, almost to the point of being rude.