Western USA

The car was very new, and since we had a lot of luggage, they kindly upgraded us to a larger SUV. This avoided a lot of unnecessary trouble.

The self-service process is cumbersome. It felt like I had to pay again after already paying. It's confusing.

You need to take a shuttle bus from the airport, and the line is quite long

You can handle the paperwork at the counter in the hall, or use the self-service machines if you have a reservation. They don't push you to buy insurance. After completing the formalities, go directly to the parking lot to pick up a car. The lot is divided into compact, midsize, fullsize, and SUV. Just go to the section of the size you rented and pick one. The keys are already in the cars. Drive your chosen car to the exit, and the staff will scan the contract and the car's barcode, and you're all set. The staff are very enthusiastic.

Despite not being able to rent the car as my form of credit card was not accepted - the Alamo Staff were great - and did say i wasn't the first and last to be effected.

Worked well - and by far you provided the cheapest quotation