I booked a Jeep Grand Cherokee, but they gave me a selection of very poor SUVs. In the end, I could only choose a Mitsubishi Outlander, an SUV that costs less than 200,000 RMB in China and has very poor power. I paid a lot extra to choose a Grand Cherokee. If cheap and expensive cars are treated the same, then why differentiate them during booking??? Very unreasonable.

A fairly large company with a good selection of new cars.

There are several self-service kiosks, staff assistance, and clear instructions.

The old man at counter 3 was pushy about insurance and seemed impatient with Chinese customers.

The store is big. The car I reserved (similar to RAV4) was unavailable, and the front desk offered me a Kia. I reluctantly agreed, but later in the parking lot, an employee informed me that I could choose any SUV. I picked a GMC, which consumed more fuel. The return process was seamless despite my concern; they just checked the fuel gauge, and I was done in under 5 minutes. The pick-up and drop-off process was very straightforward. I am not sure if there will be any charges.