Very satisfied. The rental location and parking lot were very easy to find. However, an additional 19% tax was charged at pickup. The car had only 9 kilometers and still had the slight new car smell, reminding me of when I bought my own car. Returning the car was also easy to find, and the staff member was very friendly and even personally took us to the drop-off point.

There was no manual inspection when picking up the car, but they claimed there was a scratch on the wheel rim when returning it. Thankfully, I had purchased full insurance.

They still charged me over 60 euros for the additional driver fee

The staff were talking poor English and the male staff was not polite. Also I requested to use toilet but he rejected!! The other things like vehicle condition etc. were good.

Always great.

Europcar was great. Simply process.