No service, just normal interaction! Can the car be in worse condition? Over 200,000 kilometers and the left side mirror and gas cap have spider webs. The doors won't even open, I have to climb in through the passenger side to open the driver's door! The fuel tank was only half full, and the boss said it's fine to return it with the same amount of fuel... The most absurd thing was returning the car. When we arrived at the store, there was no one there. We called, and they told us to wait. The store arranged the cheapest Uber to take us to the airport! This was definitely the worst car rental experience I've ever had.

Not bad

Upon arrival at the airport, I called the company for a pickup, which was charged at 25 NZD, while other companies provide it for free. This indicates that this is a small company. The vehicle had high mileage, and the insurance deductible was high, implying their insurance costs are low. I experienced a minor accident due to slippery roads and was charged a 5000 NZD repair prepayment. Note, this was not just a credit card authorization but an actual charge. This is unreasonable because you have to pay the credit card bill based on the charge. The final repair cost is still unknown. Although the excess was 3500 NZD, they charged 5000 NZD. This is outrageous. Overall, besides being cheap, this company offers no value. Rental platforms should review such companies to protect renters' rights.

It's hard to describe this car rental experience. First of all, our pick-up and drop-off times were outside the company's regular business hours. For pick-up, a young guy delivered the car to the Christchurch Airport's Car Rental Transfer Centre. For drop-off, there was no one there, and I had to park the car and drop the keys in the office myself, then walk back to the terminal! Yes, I had to walk back to the terminal myself (the company’s office is not located within the terminal!). I called to request a bigger car, and the company provided a higher-class Odyssey that had over 100,000 kilometers on it. The condition of the car was decent.

The staff had a very bad attitude! The day before pickup, they called and insisted we purchase their full insurance, even threatening that they wouldn't reserve the car for us if we didn't buy it. This made us very angry, but because we had already purchased overseas car rental insurance in our home country, we managed to get the car with the help of the rental car broker. The car was old, and the front bumper on both sides was already dented. Since we picked up the car at midnight and no one was on duty, we emailed the rental company immediately, but we didn't get any response even after we returned home. When we returned the car, it was in perfect condition, and we took photos as evidence. However, after we arrived home, we received an email from SCOTTIES claiming that our car's windshield was damaged and they charged us over 500 NZD. We sent the rental car broker the photos taken at the time of return, but we were still required to pay for the damage! The broker only said they would help us file an insurance claim. This company is totally rogue! Tourists considering renting from them should think twice!