Los Angeles City

I booked a Jeep Grand Cherokee, but they gave me a selection of very poor SUVs. In the end, I could only choose a Mitsubishi Outlander, an SUV that costs less than 200,000 RMB in China and has very poor power. I paid a lot extra to choose a Grand Cherokee. If cheap and expensive cars are treated the same, then why differentiate them during booking??? Very unreasonable.

Very satisfied

Very convenient and reasonably priced

Satisfied

The car seemed to have an electrical fault of sorts - we were worried it would break down a few times! The vehicle was relatively clean but there were lots of window smudges on the inside and out, and there wasn’t much washer liquid left to clean them. They seem to add on a lot of additional charges at the counter which aren’t particularly well advertised when you book it. We ended up spending as much at the front desk as we paid to originally hire the car so it ended up being twice as expensive as we thought it would be.

Quick and easy customer services