The operator at rental desk charge us for more than 100€ first without saying anything at all. Then we claim that there is no hidden cost which we should pay and then they start talking about insurance! Very tricky

Despite handing my car back in perfect condition, on time, in the correct bay without any issues I've since received a strange phone call asking where the car was and when I said I'd already dropped it off they apologised, then the following day I got a missed call followed by an email asking my why I hadn't dropped off the car the previous day. Very strange and anxiety provoking, I'm glad I took photos of the car in situ of the car after I dropped it off. Completely unprofessional and best avoided entirely it you do t want strange worrying follow cars from them. You get what you pay for I suppose.

Other hirers before us in the queue appeared to take too long we waited over an hour

Long long waiting times for car pickup. Selling all extras at pickup Must check car conditions as the paper is given as ‘new’ car but in reality many scratches on car...

The hidden fees were not as expected, and quite disappointing. Additional service fees and holds on a credit card seem to be extreme. A credit report check or something less related to almost $1,000 in holding fees is too large - even if they are typically returned. The parking details in the specific area were not as clear as well.