One of Budget's locations is inside a hotel. We arrived an hour later than our scheduled time, and picked up the car in the hotel's parking lot. Although it was my first time renting a car overseas and I was a bit nervous about possible issues, the staff's service attitude was good. I hope I won't receive any local fines afterward.

Although not the car we booked, it was sufficient for our needs and very economical. Pick up and drop off was very easy, with online check-in.

Great platform. Good price for rental and insurance, bearing in mind my age. Will definitely book with you in the future.

I had to extend my car for 1 week. As per there agreement the changes were £16.2 per day. So it should be £113.4 but they deducted £256.83. I am trying to contact them by customer care, waited for 40min no reply. Email them. No reply yet. Poor customer service.

The car was not in the same class I had booked. It was dirty and had lots of scratches and a wheel trim missing and was nothing like the pictures on the website. when I complained they said it was all available and because I did'nt book direct with them I had no other choice but to upgrade and pay extra for a decent car. In My opionion this was disgusting and told them so.

The car provided was totally unacceptable. Unfortunately numerous issues I noticed shortly after leaving the rental location. The car was dirty inside and out, significant damage to the exterior, and was not full of fuel (despite being marked otherwise on paper) - essentially the car was clearly not prepared for hire. After booking a medium hatchback I was provided with a 1.0 ltr Fabia estate which had some mechanical issues. Due to lack of "availability" at my local branch I had to drive 60 miles to get it replaced. Definitely won't be renting with Avis/Budget again anytime soon.