The staff's attitude was very good. However, when I was charged a 1200 Euro deposit, I repeatedly confirmed with the staff that it was a 'freeze'. The staff also repeatedly confirmed that it was just a freeze. A few days later, I found out that this amount had been deducted. After returning the car, I learned through the rental car customer service that it would take one or two months to get the deposit back.

The service attitude was extremely poor, and the waiting time was very long. The staff were slow and inefficient. When returning the car, I waited for over half an hour and no one came to assist. When I communicated with the staff that I had to catch a flight and hoped for quicker service, they rudely told me that missing my flight was my problem and that I should have allocated enough time for returning the car. Come on, I already waited for more than half an hour, how much more time is considered sufficient? This was the worst car rental experience I've had overseas, bar none. Additionally, when I picked up the car, there were long scratches and dents. When I mentioned the condition of the vehicle, the staff said it didn't matter. I was a bit careless and didn't document it, but it turned out the rental company didn't note it either. When I returned the car, they claimed the car body was damaged. Fortunately, I had purchased full insurance, and when they checked my insurance details, they stopped talking. Otherwise, I likely would have had to argue endlessly. In short, I highly do not recommend this car rental company! Regarding insurance: although this rental company has cheap rental fees, buying full insurance on site is twice the price compared to buying it online. I didn't buy insurance online, which turned out to be a costly mistake.

Was asked to pay an extra 210 euros unexpectedly

Very dissatisfied

El coche estaba sucio (papeles) y se me cobró la limpieza despuesd de devolverlo

Genial el price protector, veremos la reclamación del seguro.