The waiting time in line was too long, and the service attitude was average!
1. The booked car was a Lynk & Co 01, but they provided a Tiguan diesel version instead—they actually don't have Lynk & Co cars at all.
2. Picking up the car 50 minutes earlier resulted in being charged for an entire extra day. The staff only asked if we wanted to pick it up early but didn’t mention the additional full-day charge!
3. The parking lot is quite far from the office and hard to locate. The pickup instructions posted by the office were inaccurate; we had to guess our way through and spent a long time finding it. 4. No proof or receipt is given when returning the car. Be sure to keep evidence like parking tickets, the parking location, and photos of the fuel level to avoid disputes later. 5. The return queue was long, and the actual return time is calculated based on when they receive the keys, which might lead to extra charges. Keep proof of when you arrived at the office.
When picking up the car, we were told that the vehicle we booked was not available. We had to either pay extra for an upgrade or take a lower-tier car. We opted to pay more and chose an Audi A3. After returning home, I found out that this car is considered the same grade as the one I originally booked at another rental company, but not with Europcar, where it was considered a higher grade, costing an extra 40 euros per day.
At the counter, we were asked if we wanted to return the car with a full tank of gas. The desk clerk advised us not to, saying it would save us time as we wouldn't have to look for a gas station before returning the car. We followed the advice, but upon returning the car, we were charged an extra 100 euros for fuel. The original order had the full-tank requirement, which the counter made us believe was adjusted with the additional charges. This whole experience was terrible, and we had to accept the loss after returning home.
Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients
About QEEQ:8.0/10
Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients
The car changed from VW-TROC to JEEP Reneger.. it was Ok
About QEEQ:9.0/10
Thanks they support well.
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Customer Service
Relevant Reviews on Europcar in France
Felix Hume
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View more >The waiting time in line was too long, and the service attitude was average!
1. The booked car was a Lynk & Co 01, but they provided a Tiguan diesel version instead—they actually don't have Lynk & Co cars at all.
2. Picking up the car 50 minutes earlier resulted in being charged for an entire extra day. The staff only asked if we wanted to pick it up early but didn’t mention the additional full-day charge!
3. The parking lot is quite far from the office and hard to locate. The pickup instructions posted by the office were inaccurate; we had to guess our way through and spent a long time finding it.
4. No proof or receipt is given when returning the car. Be sure to keep evidence like parking tickets, the parking location, and photos of the fuel level to avoid disputes later.
5. The return queue was long, and the actual return time is calculated based on when they receive the keys, which might lead to extra charges. Keep proof of when you arrived at the office.
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