The staff, whether at reception, car pickup, or return, were very polite and welcoming. They might ask if you'd like insurance upgrades, but a courteous decline is sufficient without any pressure. Returning the car was also convenient, and the deposit was refunded promptly. This was my first time renting a car, and although I was initially concerned due to previous reviews, this experience turned out to be very pleasant.
I'll skip the minor issues, but the most serious problem is that this car rental company randomly charged my credit card, overcharging me by more than 600 euros. They couldn't explain why this happened or where the extra charge came from. Is charging customers arbitrary? If so, running this business must be easy. The counter attendant was extremely unhelpful and had a bad attitude, almost as if I owed them something. Overall, the trip was great, but the car rental experience was terrible. There won't be a next time.
Брали машину в Париже, возвращали в Бордо. При осмотре машины перед получением, менеджер указал на незначительные царапины на заднем бампере, измерил их специальной линейкой и сказал, что они маленькие и их вписывать не нужно. После сдачи машины, нам сказали что так, как царапин на заднем бампере несколько, то они считаются одним повреждением, и мы должны за них заплатить, при этом сказали всё вопросы в офис в Париж. Удержали наш депозит 250€. Нас просто обманули повесив чужое повреждение и ещё и удержав в 10 раз больше чем оно стоит. Отвратительно!
About QEEQ:10.0/10
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