They said there were no cars available and kept suggesting more expensive options. I was in a hurry and ended up paying double. Can only give three stars.

We booked a Mercedes C200, but when we arrived at the store, the staff informed us that they didn't have any Mercedes available. German precision, they say, but I don't see it here. We didn't specify the model at the last minute; it was reserved well in advance. Why didn't they reserve the car for us knowing we had an order? The key point is that when we arrived at the Europcar parking lot, we indeed saw at least two C200s parked there, which means the staff was deceiving us. Extremely frustrating, this kind of blatant dishonesty, lying straight to our faces without any cover-up, shows a complete lack of respect for us. This initial experience can be rated zero.

Booked a Category C car, but ended up with an Opel Combo. Had to pay extra for a Peugeot...

Good

The staff's service attitude was not enthusiastic, fairly indifferent.