Отлично

Never choose Hertz for car rentals. The waiting time is long, and any foreign member can cut in line ahead of you. The wait was at least half an hour, and the staff's attitude was poor. In all my overseas car rentals, this was the worst experience. Most importantly, they did not provide the car I wanted. I booked an Alfa Romeo Giulia but got a Volkswagen Touran instead, claiming it was an upgrade. Do two adults really need an MPV? If it weren't for the rain, my wife and child waiting for an hour and a half, and the long wait time, I would have canceled the order.

Very satisfied

Waited 40 minutes to pick up the car. Had booked a four-door, five-seat sedan but was given a two-door mini. They said there were no other cars available and no compensation.

The location is near Venice train station, about a 10 to 15 minutes walk. The store is easy to find, located right by the main road leading off the island. The car will be placed in the parking area in front of the store in advance, making the pickup process very quick. The return location is on the fourth or fifth floor of a parking garage in Milan. Navigation directions are clear, but there's a bit of a walk to the metro or train station after returning the car.

Hertz were very professional