Van was great, picking up was a bit of a nightmare

The system clearly showed available cars, but the American girl insisted we upgrade. We specifically went to the parking lot to take photos as evidence, and only then did we get the Camaro. The old gentleman at the parking lot was from Guangdong and taught us how to open the convertible. Great service.

Inside the car was clean, thanks. But the windshield and outside body was not clean.

All good. Tanx

It took a very long time to pick up the car in San Francisco International. Getting off an 11 Hr flight to wait over an hour to check in for a car with a very long queue wasn’t ideal. The service at the desk from the Hertz agent was excellent which made up for the wait

Great price, easy to book would use again

Me and a friend booked 2 Mustangs for our American road trip, we got there early just in case. Pickup time was 11, our cars weren't ready until 12.30 so we waited about for over an hour and a half to then be given a Camaro and a Mercedes. How can you compare a Mustang to a Mercedes. Ones a 4 seater American car, the other is a 2 seater car you can find anywhere so we had trouble with our luggage space (you can only fit 1 suitcase in this car). Awful service from Hertz

Booking was fine and easy, no complaints here.