When picking up the car, they only focused on selling insurance and didn't provide any rescue details or other important information. The car broke down midway and couldn't move at all. When calling customer service, they couldn't handle more than a few sentences in English. We eventually found a local person to help communicate, and they promised to call back but never did—let alone provide actual assistance. Upon returning, they blamed us for dialing the wrong number, but we contacted Ctrip after failing to reach the rental company, and even Ctrip couldn't get in touch. Now the rental company has charged me several thousand yuan, and five days later, there's still no resolution. They keep asking for my review, but honestly, what aspect deserves a positive rating?
This car rental company is terrible, and so is the rental platform. They said the car was fine when I returned it, but they never refunded my deposit even after two months. Several thousand yuan are still not refunded.
No prior notification, random vehicle changes, and changes to the number of passengers. The only reason given was that the original car broke down. If it broke down, shouldn't you inform us in advance?!
The waiting time is almost negligible for locals. The service attitude is great, and the staff meticulously explain the contract terms and insurance issues.
Overall acceptable, the process was fairly fast. It would save a lot of time if there was a dedicated person to guide us to pick up and drop off the car, as finding the location ourselves is difficult for those unfamiliar with the area.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Alamo in Turkey
Brian Clara
-
-
-
-
View more >Xanthe Service
-
-
-
-
View more >Sarah Whyet
-
-
-
-
View more >Penelope Charley
-
-
-
-
View more >Beverly Locke
-
-
-
-
View more >