The staff's attitude was okay. I chose an MG ZS SUV, but the staff tried to upsell me to a Hyundai Tucson for an extra £10 per day. I thought £10 wasn't much, so I agreed. The deposit was £200, totaling £240. I used my Monzo card and rented the car for four days. I chose to return the car before 6 PM. The return parking spot was the same as the pickup location. When I returned the car, there were no staff around, so I took photos, placed the key in the designated drop box, and recorded a video. I also kept the rental contract. I had read bad reviews about this rental company, so I made sure to keep evidence. It turned out to be necessary. The rental company charged an additional £200 from my card. I emailed them, and they said I returned the car a day late. I sent them my photos and contract to prove I returned it on time, and they admitted it was a mistake in their system. They refunded the money. It was quite funny. Without the photos, the deposit and extra charge might have been lost. Always remember to take photos as evidence. The customer service of the rental company was responsive, which deserves some praise.
I was extremely satisfied with the service at the Avis store at Glasgow Airport. After explaining that we had already purchased insurance from QEEQ, they didn't try to upsell additional insurance. The vehicle was new and in excellent condition. We were given a Volkswagen Polo that was registered in the first half of 2021 and had only 9,955 km on it, basically a new car. They held a deposit of £200 during the rental, but the refund process was incredibly fast. We returned the car at 6 PM on the 14th, and by 7 AM the next morning, we received a notification from the bank that the pre-authorization hold was lifted. This speed deserves a big thumbs up.
The pick-up point is inside a hotel, with no AVIS signs on the exterior. It took asking several people to find the rental counter tucked away in a small room. They did not explain how long after the scheduled return time we would be charged a fee. We returned the car one and a half hours late and were informed that there is a half-hour grace period.
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