They charged an additional 137 euros for insurance at pickup, almost 1000 RMB. This was partly due to our language barrier and their aggressive upselling.

Quite satisfied with the staff's attitude, but they do try to sell insurance.

We picked up the car three hours early, the rental company was very accommodating and quickly arranged it for us.

The deposit was charged to my credit card instead of being pre-authorized. The money was charged, but after the car rental, the deposit could not be refunded. They required a bunch of international remittance information, which I completely didn't understand and wasn't explained to me. They just said the money couldn't be refunded and then laughed and watched videos on their phones with their colleagues. I missed my flight due to negotiating this issue! Budget's service was good during pickup, but their service after drop-off was really lacking. Be cautious when choosing them.

Although i bought full protection insurance, counter stuff suggests buy a new one. Once i hear that i feel uncomfortable and insecure.