The staff at the counter were very inefficient. There was only one person in line ahead of us, but it took them over 30 minutes. When it was our turn, it took nearly an hour to process our information. Doesn't the system synchronize information? They also tried to upsell us on full insurance. The car we received was older and not very clean.

Pickup and return were very convenient, no hassle!

They routinely asked if we wanted insurance. When we declined, they didn't press further or unexpectedly add insurance clauses. Very straightforward.

They made things difficult on purpose. It took two hours to get the car at the site; if you wanted to get the car immediately, you had to pay extra for an upgrade. Five to six groups of Chinese people who arrived around the same time also faced the same issue. We had a reservation and paid in advance, so why couldn't they prepare the car ahead of time? It felt like we were renting last-minute. I had to stand in line three times before finally getting the car. They claimed that a foreigner in Izmir spoke Chinese, but he was just a figurehead who got flustered at the sight of female customers.

The deposit was charged to my credit card instead of being pre-authorized. The money was charged, but after the car rental, the deposit could not be refunded. They required a bunch of international remittance information, which I completely didn't understand and wasn't explained to me. They just said the money couldn't be refunded and then laughed and watched videos on their phones with their colleagues. I missed my flight due to negotiating this issue! Budget's service was good during pickup, but their service after drop-off was really lacking. Be cautious when choosing them.