France - Belgium - Luxembourg - Germany - Switzerland - France

When we arrived at this distant pickup location, we found it inexplicably closed. There was a note on the door telling us to go to another train station address to get the car. Couldn't they have sent an email or a message in advance if that was the case? We had to quickly check the map and head to the other location. Since they had changed locations, the new office wasn't prepared with the necessary documents. We had to redo the contract. The staff were polite and there was no queue, but the process was very slow. The car was not the one we originally booked, though its condition was good. We ended up picking up the car at 12 PM instead of 10 AM, which delayed our entire schedule.

Okay

Ràs, très bon accueil au comptoir

Nous sommes arrivés à la gare TGV à 14h30 et n'avons pas pu retirer notre véhicule avant 16h00 alors qu'il était prêt.

RAS

Nice brand new car but it needed cleaning on the outside and still had plastic protection stuck to the wheels. Nice car but the cleanliness let it down. Must of literally rolled off the truck and nothing more.

Good