Average

When picking up the car, an Asian employee named Bruce, who looked Korean, gave us a hard time because we are Chinese. He asked for a lot of personal information such as Social Security Number, Los Angeles residence address, and details about my relationship with my husband. With a stern face, he delayed us for 40 minutes and finally said he couldn't process our rental. Later, we switched to a white employee, and it was done in 5 minutes. We complained to the supervisor about Bruce's racial discrimination and poor service. The supervisor said they would investigate and email us the findings. It's been 6 days and we haven't heard back.

Waited almost 2 hours. They were unhappy because I bought insurance from a third party.

I booked a Ford Edge or similar, but the rental company staff told me there were no such cars available and asked me to upgrade to a different model. However, when I got to the parking lot, I saw plenty of Ford Edges there!!! Moreover, during the process at the front desk, the service person left abruptly, making me wait for around 20 minutes. The entire experience was extremely poor!!

I was asked to do an upgrade cause car I wanted was not available and ended up paying more

Make sure car rental company has the car people book and that they do not make people have to get an upgrade and pay more