The staff's attitude was not very good. I don't know if it was just towards Chinese people or everyone, but we had to wait 5 hours to get the car!

Unfriendly. They didn't help me find the item I lost in the car, poor service.

The car exceeded our expectations. It was a new Corolla with advanced features like automatic braking if there were a vehicle in front. We had to wait for over 1 hour in queue to get the car and this was the only negative point in an otherwise excellent experience. The counter staff was otherwise very helpful.

QEEQ.Com is very easy to use and describes each piece of the transaction in simple words that are easy to understand and make decisions with. Our experience with QEEQ has been excellent and beyond expectations. We shall be going first to QEEQ.Com for future car bookings.

Car was dirty inside and out. Thrifty contacted and have never replied. Counter staff not good.

The Thrift counter staff rented 'my' (booked, confirmed and paid for) Durango to another customer as I waited in line. I was left with no choice but to accept an alternative that was not a "Large SUV" as I had contracted, but a minivan. It was adequate but not what I had ordered and not what I had paid for. And I can not understand how one salesman could rent out a vehicle that was already booked for another customer. It's never happened to me before and I will not rent from Thrifty again.

EasyRent needs to take action to ensure that its agents eg Thrifty, meet their obligations. I think the price was very high.