Shouqi operates under Europcar, and the service is excellent. There aren't many people, and it's very convenient to swap cars at the South and North Island terminals. Both cars were brand new (Christchurch pickup at 15km, Wellington swap at 3,000km).

Highly recommend Europcar at Auckland Airport. They provided two very new cars, one had over 1000 kilometers and the other over 5000 kilometers. Both cars were in excellent condition.

Waited 3 hours to get the car

I booked a pickup truck but was given a small Suzuki, and it was a manual transmission! I've never driven a manual before. Their attitude was terrible, they didn't care if I rented or not, and they refused to refund the price difference. I already moved my luggage, so I had no choice but to put up with it. This isn't the first time they've switched cars on me, it happened in Christchurch too. What's the point of booking in advance if they charge me for a big car and give me a small one? It's just a waste of money.

This company is ridiculous. Due to weather issues, I couldn't return the car on the same island and was extorted for an extra four days’ fee without a refund. The rental company and their Chinese customer service were of no help.