not a long line

All the staff were friendly and nice

The old system automatically made reservations at lower prices, but it disappeared after the change, which is a bit disappointing.

I was forced to purchase insurance at the counter, paying over 1000 Euros extra. When I wanted to review the terms carefully, the staff told me not to bother and just sign directly.

The efficiency of picking up and returning the car is quite high.

The staff in Bologna had a very bad attitude. I just took the keys and went to the parking lot and found that the tire pressure indicator was abnormal. I told the staff that we needed to change the car or fix the tire. The attitude was very bad and they would not change or repair the tire. They left directly. In the end, we spent 19 euros to repair the tire, and there was indeed a leak.