Melbourne Great Ocean Road - Geelong - Apollo Bay - Twelve Apostles - Adelaide Gorge - London Arch -

Average

Overall it's quite good, but there are no clear drop-off instructions at pickup (or in related documents). The entrance to the parking lot overlaps with other rental companies and can be easily blocked from view by other cars. Some front desk staff were not very helpful when asked questions (although most staff were very good).

The staff were friendly, provided detailed information, and gave good suggestions.

The staff's attitude was indifferent, and they looked at customers with a sideways glance, clearly showing discrimination against Chinese people. They charged a $300 deposit when I paid with a card, but only returned $200 when I came back. Additionally, there was an unexplained $20 charge, which the bank confirmed was deducted by the rental company.

Quite pricey for just a basic car, but I guess that's how things go over the Xmas season! Overall, the service was great though. The car was nearly brand new and ran well - exactly what I needed.