The staff service was pretty good overall. However, there were a few minor issues that caused some inconvenience. At Fukuoka Airport, I had to make a phone call, but there were major issues with the front desk phone line—calls couldn't connect properly, and even when connected, voices couldn't be heard. It took half an hour to successfully make the call. Additionally, I had to take a shuttle van to the rental store. Another dissatisfaction was that the actual rented vehicle was completely different from the one shown in the photo. Due to time constraints, I had no choice but to settle for it.
Car was very new but staff could have explained the GPS in English as well as the till card better. We had to request for settings to be adjusted and then again there was some language barrier.
Arriving at the airport to look for the counter was a little difficult. There was no Europcar sign but rather Times so we were going back and forth looking for the counter. It’d be worthwhile having a number to text vs call if we were running late.
About QEEQ:10.0/10
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