The pick-up and drop-off process was quite fast. Remember to note down the mileage before returning the car and inform the staff. The car was new, in good condition, and very stable and easy to drive.

HERTZ is a well-known rental company, and people are familiar with it. The process is relatively simple, but the car condition this time was not great. It's a 2012 car, consumes a lot of fuel, and has low-end features.

The pickup process took too long. The previously selected model was unavailable, and I was persuaded to choose another model, costing me three times more!

this was my first experience with Hertz and I have to say I was very impressed with their customer service. Going forward hertz will be my first preference for car rental.

The van wasn't available at the original pick up location. They ordered a Lyft for me and sent me to another location across the city that had a van. This delayed my trip by about an hour, but worked out ok. At the second location, I kept being told that I could not get the price of my Easyrentcar voucher, but I continued to say that I would not pay anything but the voucher price and eventually I was given it.

I was not given the contracted price at Hertz initially. I had a copy of my agreement. I kept being told, "I can not give you this price", but then they made good on it.