Excellent

I was worried about using the drop box to return the key in case of any unclear issues leading to charges, especially because I had a flight to catch. However, I saw many foreigners just drop the key and leave without any issues. Everyone was very honest. We also put the key in the drop box without any trouble. However, fueling up at the rental company is much more expensive than outside, so be aware of that.

Very smooth and seamless. Kudos!

1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing. 2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.

Good and easy to collect car within terminal. Car was not ready but provided within 5 mins at the waiting area.

Easy to book. Good deal and you can change your mind anytime as Easyrentcars will provide refund as promised.