Very satisfied

Waited for at least 40 minutes to pick up the car

1. The car rental company informed us to wait for the shuttle bus at Ibiza Airport P3 parking lot. After waiting for an hour, we found out that the location had been changed to P1 parking lot without any notification, ruining our plans. 2. When we finally reached P1 parking lot, there were no staff present. Passengers rushed to board the shuttle bus as soon as it arrived, causing disorder with no sense of queue or order, regardless of how long people had been waiting.

I would say that OK Rent A Car, are by far the best of the companies at Malaga airport, the service is great and the cars are always immaculate with no fuss. Booked an SUV and got the Peugeot 3008 which is a very nice car full of all mod cons. Very pleased.

Easy to use best car rental booking app by far

We waited for a very long time firstly for the courtesy bus from the airport and then for the actual pickup. There was only one staff member on duty and there was a queue of people waiting. It was late at night and people were getting frustrated. The staff then tried to sell all customers additional unnecessary insurance which caused further delays when clients challenged this. The staff member became very shirty when challenged but I think this was his own frustration st having to cope on his own. We also did not get a full refund when we returned the car full of fuel. I am currently challenging this with them directly.