The staff was polite, and there weren't many people. However, they pressured me into buying insurance and claimed it was mandatory if I planned to cross the border.

Good service attitude, but forced to buy insurance

Had to wait for courtesy shuttle bus ....a little disconcerting as worried about not being picked up. Wait to complete documents was exaggerated as only one member of staff (the other had to return to the airport as vehicle didn’t have sufficient room for all customers).

Platform ok. No price drop. Having used numerous hire car providers it can be quite a daunting experience when choosing a provider and the mechanics of picking up and returning the vehicle. Communication especially when explaining any potential extras is so important. It is essential that everything is clearly explained in the T & C

We waited for a very long time firstly for the courtesy bus from the airport and then for the actual pickup. There was only one staff member on duty and there was a queue of people waiting. It was late at night and people were getting frustrated. The staff then tried to sell all customers additional unnecessary insurance which caused further delays when clients challenged this. The staff member became very shirty when challenged but I think this was his own frustration st having to cope on his own. We also did not get a full refund when we returned the car full of fuel. I am currently challenging this with them directly.