One of the black employees was extremely dishonest. I specifically booked a Honda Jazz, but he gave me a lower class vehicle instead. The trunk was very small and couldn't fit two suitcases. I asked to switch to a Jazz, and he pretended to check with his colleague via walkie-talkie, but then told me there were no Jazz cars available. Resigned, I decided to make do with the car. However, upon further inspection, I found many scratches all over it, which I couldn't accept. So, I returned to the counter and asked for a newer car. When another white employee helped me, he said they had Jazz cars available. It seemed the black employee was unhappy because I didn't take up many of his suggested add-ons, so he gave me a hard time. This behavior from the black employee severely tarnished the company's image!

The process was convenient, and the car was very new. I will choose this company again next time.

The budget staff were very friendly and helpful. The car was clean and performed as expected.

The platform was easy to use, and a good interface between myself and the rental company.

Car scratched but good value

Received a VW Golf Estate. Very nice and spacious. Professional service.

Easy as usual, and always the cheapest place to book.